1. How to cancel
Email anfrage@murgtal-shuttle.de or use the contact option in your personal booking status. Please include your booking number, name and travel date. The time at which we receive the cancellation determines which deadline applies.
2. Charges
- More than 12 hours before departure: free
- 6 to 12 hours before departure: 20% of the agreed fare
- 2 to under 6 hours before departure: 50% of the agreed fare
- Less than 2 hours before departure or no-show: 90% of the agreed fare
You may prove that we suffered no loss or a substantially lower loss. In that case, no charge or a correspondingly lower charge applies.
3. Delayed flights
A flight delay is not automatically treated as a cancellation. Please provide the flight number and tell us immediately about any known change. We will check whether the pickup can be moved within the schedule. The first 30 minutes of waiting time at the airport are free. We will explain any further cost as early as possible.
4. Changes instead of cancellation
If you only want to change the time, pickup point or destination, please ask as early as possible. A change is possible if the vehicle and schedule are available. The route and price may change.
5. Cancellation by Murgtal Shuttle
If Murgtal Shuttle cannot operate the ride, no cancellation fee is charged. Any amount already paid will be refunded. Further details are set out in the Terms and Conditions.
6. No general 14-day right of withdrawal
Passenger transport contracts generally do not have the 14-day right of withdrawal that applies to many online purchases. The voluntary cancellation options above therefore apply to a confirmed ride.